So, the interest of having an accompaniment

for a Saas use is, to begin with, proximity:

Having someone to talk to, someone to ask.

This is always a plus and in some cases,

it is even necessary.

I can give a very concrete example:

My computer was changed,

I do not have my password

and I do not even know what e-mail was used,

since we use a lot of e-mails.

So what do we do?

We call the person who handles the account, saying:

"Here, I am so and so, my account does not work."

And the person unlocks the situation in five minutes.

If no one is in front, it will take much more time

to test all possible e-mails.

SaaS accompaniment also allows you

to be advised on novelties, new technologies.

For example about video, the new formats of videos,

how to know what to use, what format to use,

what parameters to use

for your videos to work better and faster.

The audiovisual department can give you any type of video,

but as the person who puts it online,

you may not know, what the ideal format is.

The person in front is a time saver. A great time saver.

And for a company, time is money.

So, without accompaniment,

it would have been more complicated to set up,

it would have been more complicated to find the right format,

to find the right balance in the use of the tool.

Everything becomes much slower with no one to talk to.

There is also a thing, an important aspect

about accompaniment: it reassures.

It actually reassures the person;

it reassures the newcomers,

it comforts when handling new formats or tools,

it reassures when an update is released.

You never know what could happen.

An update is put in place, there is something wrong...

who will you ask?

You're never sure to ask the right question by e-mail,

because writing is not the same as speaking.

So there is this aspect: to save time and to comfort..

We are a large company with thousands of employees,

dozens and dozens of contributors scattered around the world.

Without having someone to talk to...

if something happens in the US, the person calls me,

"we have a problem.".

What to do? Send an email and wait?

That is simply impossible.

It must be resolved right away,

or at least there needs to be someone working on it right away.

So we have phone numbers,

we have a contact that we call directly,

and he tries to solve the problem immediately.

The advantage of an account manager

is also that this person is in relation with us on a daily basis.

So any problem we face or any question we have

is raised to the supplier, which enables him

to improve the tool with respect to use.

So there is a direct impact on the updates.

This is important too.